Shipping & Handling Information
We carefully pack and ship all orders from the United States.
Shipping methods
Please note that we ship Monday - Friday. Any orders placed over the weekend will begin the processing timeframe on Monday.
Domestic orders: We offer a flat rate for shipping within the US.
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Standard $16 flat shipping
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Expedited $35 flat shipping
International orders: We offer three rates for international shipping fee worldwide, dependent on destination.
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Australia & New Zealand - $65 flat shipping
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Canada - $35 flat shipping
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All other countries - $50 flat shipping
Additional Shipping Fees: For packages exceeding a weight of 10 lb. or large items requiring special handling such as ceramics or artworks, we will contact the customer to provide a shipping quote and discuss the customer’s preferred method of shipment.
Processing time
Orders typically ship within 2–5 business days, unless otherwise noted on the product page. You’ll receive a shipping confirmation email with tracking once your order has been dispatched.
Carrier responsibility / tracking
Once an order has been handed over to USPS or DHL, it is no longer under our control. We are not responsible for packages that are delayed, lost, or marked as delivered by the carrier but cannot be located by the recipient. Any claims, delivery inquiries, or follow-up must be made directly with the shipping provider.
Insurance
Shipping insurance is included for eligible shipments, and/or may be added upon request for additional coverage. If you would like to confirm insurance details before your order ships, please contact us.
Signature confirmation
For select orders (including higher-value shipments), signature confirmation may be required to ensure safe delivery.
International duties & taxes
International orders may be subject to customs fees, duties, or taxes imposed by the destination country. These charges are the responsibility of the buyer and are not included in the purchase price or shipping cost. We are not responsible for any customs-related fees or delays.
Returned packages / reshipping
If a package is returned to us due to an incorrect address, failure to claim delivery, refusal, or similar issues, the customer will be responsible for the cost of reshipping the item.
Local pickup (if available)
Local pickup may be available by appointment in select locations. Please contact us prior to purchasing to confirm availability and details.
Returns & Final Sale
All sales are final.
Each piece is thoughtfully sourced and selected for its beauty, history, and character. Detailed measurements, materials, condition notes, and photographs are provided with every listing to ensure accurate representation. We encourage you to review all listing details carefully and reach out with any questions prior to purchasing.
Vintage / antique condition
Please note that vintage and antique items often show signs of age or previous use. These variations are part of what make each piece unique and are not considered defects.
Damage in transit
In the rare event that an item arrives damaged, please contact us within 48 hours of delivery with:
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Photos of the item
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Photos of the internal and external packaging
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Your order number
We’ll use this information to help support a carrier claim where applicable.
"An interesting and strange sight...is that of a sandoletto on a canal carrying a worker woman, with a naturally majestic bearing, surrounded by cases and boxes full of beads of every shape and color, shining in the sun like gems. She could be mistaken for a queen."
-Irene Ninni
L'Impiraressa: The Venetian Bead Stringer, 1893
